The Silver Lining

Lessons & Learnings from a salesforce certified technical architect.

Salesforce: Insufficient privileges when trying to access Activity Settings

with one comment

This strange issue blocked access to certain areas of the setup menu in my production Org, and I couldn’t find a comprehensive solution so here we are.

The problem is documented most comprehensively here with problem statement as:

If you choose to show a custom logo in meeting requests, if the admin who specifies the logo specifies a document that other admins cannot access, then other admins will be locked out of the entire activity settings page.

If the file was created in the last six months you can find out which fart-face did this and have a quick chat with them. However, if the change was made more than 6 months ago you’re in a bit of a sticky situation.

The advice of the aforementioned document is to contact salesforce.com support and ask them to let you know who owns the file. However, you can do this yourself using Workbench.

First log in and then click Workbench > Settings and make sure that “Allows SOQL Parent Relationship Queries” is selected. Then click on Queries > SOQL Query.

SELECT Name, ContentType,Description,folder.name,author.name FROM Document WHERE folderId IN ('USER_ID1', 'USER_ID2', 'etc.')

This query will fetch all the Document records in the relevant users’ private folders. You’re looking for a ContentType that is an image, and hopefully the document name or description will help you further narrow the culprits down. The last step is to email all those people (or get log in access) and get them to check their Documents!

Good luck.

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Written by Wes

February 4, 2013 at 6:09 pm

One Response

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  1. Interesting, can imagine the pain of those who are stuck :)

    Did some research and found this salesforce help article having good details as well: https://help.salesforce.com/htviewhelpdoc?err=1&id=meeting_custom_logo.htm&siteLang=en_US

    Abhinav Gupta

    February 8, 2013 at 6:03 am


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